Walking past Salvatore’s On Monday mornings, I walk past Salvatore’s. On Wednesday mornings, I walk past Salvatore’s. On Thursday mornings, I walk past Salvatore’s. On Mondays, Salvatore gives me a quick wave or a smile through the window. On Wednesdays, I don’t see him. On most Thursdays, Salvatore is at his door and he says… Continue reading CRM, Italian style
The wwworld has changed. Time was when a www. before something and a .com at the end was all you needed to conquer the internet. No more. Beyond a hashtag and an influencer, the latest must-have accessory for a law firm website is the letter 's'. https:// is how your web address should begin nowadays.… Continue reading Https – Are law firms’ websites secure?
Control the message It's time to consign website PDFs to history. Yes, PDFs are much beloved by the legal community. The rationale is pretty clear: PDFs provide a safe way to present information without the fear of anyone editing it. The problem is that that control comes at a massive cost: readership. People who I… Continue reading Time for a reboot on PDFs: Control, alt, delete?
Practice makes perfect… or does it? One of the funny things about having studied languages is idioms. I’ll never forget the French lesson at university where I learned the phrase ‘ce n’est pas mes oignons’ (meaning ‘it’s none of my business’). Try explaining the phrase ‘it’s not my beeswax’ to a French person. In short,… Continue reading Practice makes perfect…
I’ve heard astronauts and Olympic medallists speak, listened to the wisdom of retail gurus, hung on the words of politicians. But, yesterday afternoon I attended an event that was genuinely among the best live speeches I have ever heard. Matthew Syed is well known for his various endeavours - his journalism, his writing, his podcasting… Continue reading Articulating a growth mindset and its importance to the future of our industry